Privacy Policy

Privacy Policy of Ionian Reserve

Welcome to the Privacy Policy of Ionian Reserve.

At Ionian Reserve, we are committed to safeguarding the privacy, integrity, and security of the personal information of our customers and anyone who contacts us. This Privacy Policy outlines how we manage and use personal information and ensure compliance with relevant data protection laws. Please read this policy carefully to understand how we collect, use, and protect your personal information.

About Ionian Reserve

This Privacy Policy applies to the personal information collected and processed by Ionian Reserve.

Data Controller

Under applicable data protection laws, Ionian Reserve is the entity responsible for your personal information. You can find our contact details in the "How to Contact Us" section below.

Definitions

Customer: An individual who books a stay or uses any of our services.
Contact: An individual who makes an inquiry, contacts us through our website or in person, sends a letter, calls, emails, enters a competition run by us, or uses Wi-Fi services at one of our properties, without being a customer.

When we use the terms "we," "us," or "our," we refer to Ionian Reserve. "You" and "your" refer to our customers (guests) and contacts.

Personal Information We Collect and Use

Customers

We collect and process the following personal information about our customers:

Data collected: Name, email address, postal address, phone number, date of birth, bank account details, payment card information, booking history, transactional data, usage of our services, and marketing preferences.
Collection methods: Via phone, email, post, our website, or in person.
Purpose of processing: To fulfill bookings, provide requested services or facilities, collect payments, manage our relationship with you, send pre-arrival information, comply with legal obligations, and protect health or well-being.
Legal basis: Performance of a contract, legal obligations, legitimate interests in pursuing and developing our business, consent, and protection of vital interests.

Contacts

We may collect and process the following personal information about our contacts:

Data collected: Name, email address, postal address, phone number, date of birth, and marketing preferences.
Collection methods: Provided through various channels, including phone, email, post, our website, or in person.
Purpose of processing: For marketing, communication, and improving our services.
Legal basis: Consent, legitimate interests in pursuing and developing our business, legal obligations, and protection of vital interests.

If we rely on your consent to process your personal information, you can withdraw it at any time by contacting us using the details provided under "How to Contact Us" below.

Failure to Provide Personal Information

If you do not provide personal data when requested, we may not be able to fulfill our contractual obligations to you, which could result in the cancellation of services. We will notify you if this is the case.

Sharing Your Personal Information

We do not share your personal information with third parties unless required by law or under specific circumstances:

With companies within the Ionian Reserve group.
With third-party service providers who act as data processors.
With professional advisers (lawyers, bankers, auditors, etc.).
If required by government bodies, regulators, or authorities.
In the event of a business sale or restructuring, to prospective or actual buyers.

We do not allow third-party service providers to use your personal data for their own purposes; they may only process it in accordance with our instructions.

International Data Transfers

We do not currently transfer your personal data outside the European Economic Area (EEA). If a transfer becomes necessary, we will ensure an adequate level of protection for your data by:

Transferring data only to countries deemed to provide adequate protection.
Implementing specific contracts approved by relevant regulators.
Transferring data to US entities registered with the Privacy Shield or equivalent scheme.

Data Security

We have implemented appropriate security measures to prevent unauthorized access, use, alteration, or disclosure of your personal data. Access to your data is restricted to employees, agents, and contractors with a legitimate business need. We also have procedures in place to handle any suspected data breach, and we will notify you and relevant authorities as required by law.

Data Retention

We will retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. If you request the erasure of your data, we will comply, subject to any legal or regulatory obligations to retain it. We may anonymize data for research or statistical purposes, in which case it is no longer associated with you and may be used indefinitely.

Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of any inaccurate or incomplete personal data.
Erasure: Request deletion of your personal data if there is no legal reason for us to continue processing it.
Objection: Object to processing based on legitimate interests or for direct marketing purposes.
Restriction: Request suspension of data processing in certain circumstances.
Transfer: Request the transfer of your personal data to a third party or to yourself in a structured, commonly used, machine-readable format.
Withdrawal of Consent: Withdraw your consent for processing at any time.

To exercise any of these rights, please contact us using the details provided below. We may need to request additional information to verify your identity. We aim to respond to all legitimate requests within one month.

Changes to This Policy

We may update this Privacy Policy periodically in response to changes in the law or business requirements. Please check this page regularly for updates.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing the privacy policy of every website you visit.

How to Contact Us

If you have any questions or wish to exercise your rights, please contact us:

By Post: Touliata, Kefalonia Island, 28084, Greece
By Email: info@ionianreserve.com
By Phone: +30 6985617290 & +30 2674023815